TC Tech Infra acts as the certified on-site hands of international MSPs and IT consultancies operating in São Paulo without local staff. Our technicians execute remote-directed physical tasks — rack and stack, patching, component replacement, power cycling — under your engineer's live direction. Every engagement starts with an NDA, runs against a signed SOW, and is dispatched within 4h/8h SLA windows from our São Paulo hub. Each visit closes with a Work Completion Report and time-stamped photo evidence.
Smart hands work in São Paulo ranges from single-ticket interventions to standing support for colocation cages and corporate comms rooms. Technicians follow your MOP step by step over KVM-over-IP or OOB console sessions, with ServiceNow, Remedy or Jira tickets driving dispatch and closure. Physical-layer tasks follow TIA-606 labeling discipline, which keeps hand-back clean when work sits alongside structured cabling changes. That precision matters because most São Paulo engagements are approved remotely — your engineers sign off each step from photo evidence, not from being on site.
São Paulo concentrates the deepest enterprise IT footprint in Latin America: the Faria Lima and Berrini corridors host regional headquarters of global banks and consultancies, while the B3 exchange anchors a financial-services ecosystem with strict change-window discipline. International providers typically inherit support obligations for these environments through global contracts — and need local hands that clear building security, follow MOPs in English, and document to global standards.
Typical commissioning parties are US and European MSPs holding global accounts with São Paulo branch offices, and integrators executing migrations into the metro region's colocation facilities. Many pair recurring smart hands tickets with data center services during rack-level deployment phases.
São Paulo is our primary operations hub, so same-day dispatch is the norm rather than the exception, with 4h response available under contracted SLAs. After-hours and weekend change windows are supported on scheduled dispatch.
Smart hands engagements in São Paulo are backed by Dell Technologies Corrective Maintenance certification across PowerEdge, PowerStore, Unity XT and Data Domain — the platforms most often racked, swapped and serviced in metro colocation sites. Microsoft AZ-900, MS-900 and SC-900 round out cloud-adjacent task literacy. All work is SOW-aligned, NDA on initiation, and invoiced from a SWIFT/BIC-capable corporate account for international clients.
An NDA is executed before any site address, topology or program detail is exchanged. Coverage extends to design data, credentials and the existence of the engagement itself.
Work runs against a signed SOW with milestone tracking and deliverable acceptance criteria. Scope changes go through documented change orders, never verbal expansion.
Contracted 4h/8h on-site response in São Paulo with auditable dispatch and arrival timestamps. Tickets sync with ServiceNow, Remedy or Jira so your queue stays the source of truth.
Every asset touched is tagged and logged, with photo evidence at receipt, installation and handoff. Transit between sites is documented end to end.
Each visit closes with a Work Completion Report, photo-based field report and updated inventory log. Deliverables ship in PDF, JSON or your own template.
Processes align with global MSP runbooks, including escalation paths to your remote L3. Dispatch can ride entirely inside your existing ticketing system.
São Paulo is our primary operations hub, so same-day dispatch is standard and contracted SLAs run at 4h/8h on-site response. There is no travel overhead — technicians are based in the metro region.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, PowerScale, Unity XT, Data Domain, Avamar, VPLEX and Connectrix. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — an NDA is signed on initiation and all work runs against your SOW. Dispatch integrates with ServiceNow, Remedy or Jira, with ticket status pushed back as work progresses.
Every visit closes with a Work Completion Report and time-stamped photo evidence, plus updated asset and inventory logs where assets were touched. Reports ship in your required format.
Yes — we operate a Brazilian CNPJ under the service-export tax framework. Invoicing runs through a SWIFT/BIC-capable corporate account.
Same-day coverage extends across the metro belt, including São Bernardo do Campo, Osasco and Guarulhos. The wider state is covered through next-day and project-based dispatch.
To initiate smart hands & remote hands in São Paulo, provide your program requirements below. Our team will respond within one business day.
Our team will be in touch within one business day.