TC Tech Infra dispatches certified L1/L2 field engineers across São Paulo for international MSPs holding break-fix and infrastructure obligations without local staff. Engineers respond to your tickets, execute structured tasks to the MOP, and escalate cleanly to your remote L3 when scope demands it. Every engagement opens under NDA, runs against a signed SOW, and dispatches within 4h/8h SLA windows from our São Paulo hub — closed with Work Completion Reports and photo evidence.
Field scope in São Paulo spans L1 break-fix and incident response, L2 structured infrastructure tasks, SD-WAN and branch deployments, site surveys and Dell ProSupport-aligned hardware replacement. Dispatch rides your ServiceNow, Remedy or Jira queue, with parts logistics coordinated against the ticket before the engineer rolls. Replacement work follows asset and patching discipline so it lands clean alongside network installation standards already on site. Structured handover means your L3 reads the same record whether the site is on Paulista or in the interior.
São Paulo carries the densest enterprise support load in Latin America — bank branch networks, consulting headquarters and retail estates whose global support contracts route through international MSPs. Those contracts come with SLA clocks, and the difference between meeting and missing them in São Paulo traffic is an engineer already inside the metro.
Commissioning parties are typically Tier-1 global IT service providers running multi-year support contracts, pairing standing dispatch with smart hands retainers for data-center adjacent tickets.
São Paulo is our primary hub: engineers are metro-based, same-day dispatch is the norm and 4h response is contracted practice, with after-hours coverage on scheduled windows.
Field engineering in São Paulo is backed by Dell Technologies Corrective Maintenance certification spanning PowerEdge, PowerStore, Unity XT and Data Domain — the platforms most break-fix tickets touch. Microsoft AZ-900, MS-900 and SC-900 support cloud and security-adjacent tasks. All work is SOW-aligned, NDA on initiation, and invoiced from a SWIFT/BIC-capable corporate account for international clients.
An NDA is executed before any site address, topology or program detail is exchanged. Coverage extends to design data, credentials and the existence of the engagement itself.
Work runs against a signed SOW with milestone tracking and deliverable acceptance criteria. Scope changes go through documented change orders, never verbal expansion.
Contracted 4h/8h on-site response in São Paulo with auditable dispatch and arrival timestamps. Parts logistics are coordinated against the ticket before dispatch.
Every asset touched is tagged and logged, with photo evidence at receipt, installation and handoff. Transit between sites is documented end to end.
Each engagement closes with a Work Completion Report, photo-based field report and updated inventory log. Deliverables ship in PDF, JSON or your own template.
Processes align with global MSP runbooks, including escalation paths to your remote L3. Dispatch can ride entirely inside your existing ticketing system.
São Paulo is our primary operations hub with metro-based engineers, so same-day dispatch is standard and contracted SLAs run at 4h/8h on-site response. There is no travel overhead into the metro.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, PowerScale, Unity XT, Data Domain, Avamar, VPLEX and Connectrix. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — an NDA is signed on initiation and all work runs against your SOW. Dispatch rides your ServiceNow, Remedy or Jira queue with status pushed back through closure.
Every visit closes with a Work Completion Report, photo evidence and structured handover notes for your L3. Hardware replacements add asset and chain-of-custody records.
Yes — we operate a Brazilian CNPJ under the service-export tax framework. Invoicing runs through a SWIFT/BIC-capable corporate account.
Same-day coverage extends across the metro belt, including São Bernardo do Campo, Osasco and Guarulhos. The wider state is covered through next-day and project-based dispatch.
To initiate field engineering l1/l2 in São Paulo, provide your program requirements below. Our team will respond within one business day.
Our team will be in touch within one business day.