TC Tech Infra delivers certified Smart Hands Support across Brazil, acting as the local execution arm for global IT service providers. Our engineers execute remote-directed tasks with full documentation, photo evidence, and customer sign-off — all under NDA and SOW.
Our Smart Hands teams perform physical IT tasks on-site under remote direction from your NOC, helpdesk, or project managers. We rack and stack equipment, perform fiber and copper patching, replace components, and execute any hands-on task your engineers require on-site.
Smart Hands engagements can be structured as incident-based dispatch, SLA-driven programs, or project-based deployments. We align to your existing ticketing, escalation, and documentation workflows.
TC Tech Infra maintains structured on-site dispatch capability across major Brazilian metropolitan regions, enabling consistent SLA-aligned execution regardless of program scale or complexity.
All client programs initiated under Non-Disclosure Agreement before any operational detail is shared.
Full Statement of Work compliance with milestone tracking, deliverable documentation, and structured sign-off.
Guaranteed response times with auditable records. 4h/8h on-site SLA compliance across all active regions.
End-to-end asset tracking from receipt to installation, with photo evidence and documented transfer records.
WCR generation, photo-based field reports, and inventory logs delivered in client-specified formats.
Aligned with global MSP vendor standards. Escalation paths, remote coordination, and ticket-based dispatch.
To initiate this service in Brazil or LATAM, provide your operational requirements below. Our team will respond within one business day.
Our team will be in touch within one business day.