TC Tech Infra executes IMAC engagements across São Paulo for international MSPs managing refresh cycles and estate changes from abroad. Technicians install, move, add, change and decommission against your wave plan, with every asset tagged, logged and reconciled to your CMDB. Engagements open under NDA, run against a signed SOW, and dispatch within 4h/8h SLA windows from our São Paulo hub — each visit closed with photo-documented Work Completion Reports.
IMAC scope in São Paulo runs from single-desk moves to building-wide refresh waves across multiple floors and towers. Asset discipline is the core deliverable: tagging at receipt, chain-of-custody documentation in transit, ServiceNow CMDB reconciliation at closure, and ITAD-compliant routing for decommissioned hardware. Wave executions often ride alongside smart hands tickets in the same dispatch infrastructure, keeping one desk accountable for both. That unified record is what survives your audit, not a spreadsheet assembled after the fact.
Corporate São Paulo is in permanent motion: financial and consulting tenants consolidate floors, relocate between Paulista and Faria Lima, and refresh device estates on global cycles set abroad. Building access rules, freight elevator bookings and condominium logistics make local coordination the difference between a clean wave and a stalled one.
Commissioning parties are typically global MSPs holding workplace-services contracts for multinational tenants, pairing IMAC waves with field engineering coverage for break-fix during the same program.
As our primary hub, São Paulo supports same-day dispatch for incident-class IMAC tickets and scheduled waves on evenings and weekends, when buildings release freight access.
IMAC engagements in São Paulo are backed by Dell Technologies Corrective Maintenance certification across PowerEdge, PowerStore, Unity XT and Data Domain, keeping refresh waves on enterprise platforms inside certified hands. Microsoft AZ-900, MS-900 and SC-900 support cloud-adjacent task execution. All work is SOW-aligned, NDA on initiation, and invoiced from a SWIFT/BIC-capable corporate account for international clients.
An NDA is executed before any site address, topology or program detail is exchanged. Coverage extends to design data, credentials and the existence of the engagement itself.
Work runs against a signed SOW with milestone tracking and deliverable acceptance criteria. Scope changes go through documented change orders, never verbal expansion.
Contracted 4h/8h on-site response in São Paulo with auditable dispatch and arrival timestamps. Wave schedules are agreed in the SOW with per-site windows.
Every asset touched is tagged and logged, with photo evidence at receipt, installation and handoff. Transit between sites is documented end to end.
Each engagement closes with a Work Completion Report, photo-based field report and updated inventory log. Deliverables ship in PDF, JSON or your own template.
Processes align with global MSP runbooks, including escalation paths to your remote L3. Dispatch can ride entirely inside your existing ticketing system.
São Paulo is our primary operations hub, so same-day dispatch covers incident-class tickets and contracted SLAs run at 4h/8h response. Scheduled waves run on evenings and weekends when buildings release freight access.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, Unity XT and Data Domain among other platforms. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — an NDA is signed on initiation and all work runs against your SOW. Asset records reconcile to your ServiceNow CMDB, with ticket status pushed back through closure.
Every visit closes with a Work Completion Report, asset tags and chain-of-custody records, photo evidence and CMDB reconciliation data. Decommissions add ITAD-compliant disposal documentation.
Yes — we operate a Brazilian CNPJ under the service-export tax framework. Invoicing runs through a SWIFT/BIC-capable corporate account.
Same-day coverage extends across the metro belt, including São Bernardo do Campo, Osasco and Guarulhos. The wider state is covered through next-day and project-based dispatch.
To initiate imac services in São Paulo, provide your program requirements below. Our team will respond within one business day.
Our team will be in touch within one business day.